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TESTIMONIALS
We strive to provide our clients with Exceptional and Quality Service 100% of the time!
We invite all of our clients to leave feedback regarding our services,
and would love to hear from you.
Your feedback and testimonials are greatly appreciated and contribute to ensuring that we maintain our high standards.
See What Others Have to Say About Us :
Feedback from: Bank Loan Processing Approval Area's
Highlighting Our Detail to High Quality File Preparation and Submission
I’ve received some fantastic feedback on your submissions from the Credit Analyst, below.
Thank you for taking the time to put together a thorough and concise application, particularly for complex applications like this one. The time you have taken in preparation, means that the assessor can reach an outcome sooner and help shorten the time for approval for your clients – so well done
Alyce - Business Development Manager
MACQUARIE BANK
Just wanted to take a moment to recognise the work done by broker ‘Frank Xiriha’ on the trust borrower double deal mentioned in the subject. The notes were very clear which caused minimal issues during the assessment 😊
Huss - Credit Analyst
MACQUARIE BANK
Frank can I congratulate you on preparing the best submission notes that I have ever seen in my 20 years.
Well Done
Chris D - Broker Loans Assesor
Bank of Queensland
Frank, want to thank you for your detailed notes and explanation of all the important points.
Very good submission. I wish all broker submissions are like this.
Arpit - Credit Manager
NAB - National Australia Bank
Hi Frank,
As per conversation, I had the pleasure of working through 3 of your submitted applications today.
I can see the work you and your team put into the submission, and I am happy to report that you have formal approval for all 3 – at first touch.
Christopher- Credit Liason Manager
ADVANTEDGE
Hi Frank
I have just seen the feedback from Christopher in reviewing your file submitted and what an awesome result!!
The team will love your deals if they all come in like this, this is great stuff!!
Honestly, it is a credit to you and the team as to have 3 linked deals approved at the first review is extremely rare.
Thank you for such great, high-quality work.
Jess- Business Development Manager
ADVANTEDGE
Frank, I wanted to take the time to thank you for submitting a fantastic application it was easy to understand and we were given all the documents upfront.
I have been with the bank for 9 years and this is the best application I have seen by far
Lisa - Credit Assessment Officer
National Australia Bank - Broker Operations
I want to call out one of your brokers Frank. I have received 2 applications from him it’s an absolute pleasure working with Frank . The submissions for both the applications were on Spot. The attention to detail with all the supporting docs were amazing . We made our final decision on the application within 2 hours.
Please pass my regards to Frank as submissions like this made process so much easy and fast turnaround for everyone.
Monika S - Credit Assessment Officer
National Australia Bank - Broker Operations
Compliments and Concerns:
At Zebra Financial, we dedicate ourselves to continuously maintaining our relationships with our customers, which is why we welcome any feedback that our clients may have.
Such feedback gives us the opportunity to continue to improve our services, and ensure that you remain satisfied with our services.
Compliments:
Our representatives always welcome any positive feedback that you may have. Please feel free to submit positive feedback, so that we can ensure that our representatives are recognised for their exceptional services.
Concerns and Resolution:
To date, we have not had concerns regarding Our Service as we ensure we provide our clients with the Highest Level of Service Possible,
However, should you have any concerns whatsoever, We Encourage Our Customers to Bring it to our attention immediately so we can address and if need be rectify straight away.
The purpose of our existence is to ensure your 100% Satisfaction.
Further Action:
In Order to Operate in Australia as a Licensed Mortgage Broker Firm.
All Zebra Financial Mortgage Brokers are a Member of a External Dispute Resolution System referred to as the Credit and Investments Ombudsman (CIO).
The Credit and Investments Ombudsman Service is a Service that provides assistance and guidance to the general public in the event of an unresolved concern.
Their contact details are as follows:
1800 138 422 (local call costs may apply)
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
www.cio.org.au
Just wanted to share my appreciation for Frank’s submission of 4 linkers, any linked deals are messy but Frank has obviously taken quite some time to collate all the relevant information about the deals prior to submission.
Notes, comments, the splitting of the documents when sending and overall deal entry were absolutely perfect and made a potentially very messy job for me as straightforward as it possibly could have been.
Personal thanks to Frank from myself, just wanted to make sure others notice his attention to detail, fantastic broker!
Kind Regards,
Clint
Senior Credit Specialist
BANKWEST